Legal Information
Complete policies governing our services and data practices.
Last updated: January 1, 2026
1. Data Controller
ScriptMatrixWorks, located at Calle Ancha 20, 11001 Cadiz, Spain, is the data controller responsible for the processing of personal data collected through this website and our services. Contact: [email protected].
2. Data We Collect
We collect personal data that you voluntarily provide when contacting us or using our services, including: name, email address, phone number, project details, and billing information. We also collect technical data such as IP address, browser type, and usage patterns through essential cookies.
3. Purpose of Processing
Your personal data is processed for the following purposes: responding to your inquiries and project requests, delivering the agreed-upon services, processing payments, maintaining communication regarding ongoing projects, and complying with legal obligations.
4. Legal Basis
We process your data based on: the performance of a contract (delivering services you have requested), your explicit consent (marketing communications), and our legitimate interest (improving our services and platform security).
5. Data Retention
Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Project-related data is retained for 5 years after the completion of services. Financial records are retained for 10 years as required by Spanish tax law.
6. Data Sharing
We do not sell or rent your personal data to third parties. Data may be shared with: hosting providers (for platform infrastructure), payment processors (Stripe, for transaction handling), and legal authorities when required by law.
7. Your Rights
Under the GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing. To exercise these rights, contact [email protected].
8. International Transfers
If data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
9. Security
ScriptMatrixWorks implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and regular security audits.
Last updated: January 1, 2026
1. Acceptance of Terms
By engaging the services of ScriptMatrixWorks, located at Calle Ancha 20, 11001 Cadiz, Spain, you agree to be bound by these Terms of Service. These terms apply to all web development, platform architecture, and consulting services provided by ScriptMatrixWorks.
2. Scope of Services
ScriptMatrixWorks provides bespoke web development, full-stack platform architecture, customer portal development, e-commerce solutions, API design, database optimization, performance auditing, and related technical services. The specific scope, deliverables, timeline, and pricing for each project are defined in a separate project agreement or invoice.
3. Project Execution
All projects begin after mutual agreement on scope and receipt of the initial payment. ScriptMatrixWorks will deliver services with reasonable skill and care, adhering to industry best practices. Milestones and delivery timelines will be communicated at the start of each project.
4. Payment Terms
Invoices are payable within 14 days of issue unless otherwise agreed. Late payments may incur a surcharge of 2% per month. ScriptMatrixWorks reserves the right to pause work on any project where payments are overdue by more than 21 days.
5. Intellectual Property
Upon full payment, all intellectual property rights for custom code, designs, and deliverables created specifically for the client are transferred to the client. ScriptMatrixWorks retains the right to use general methodologies, frameworks, and non-proprietary tools developed during the course of work.
6. Confidentiality
ScriptMatrixWorks will not disclose any confidential information shared by the client to third parties without explicit written consent. This obligation survives the termination of the service agreement for a period of 3 years.
7. Limitation of Liability
ScriptMatrixWorks' total liability for any claim arising from or related to the services shall not exceed the total amount paid by the client for the specific project giving rise to the claim. ScriptMatrixWorks is not liable for indirect, incidental, or consequential damages.
8. Termination
Either party may terminate a project agreement with 14 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. All deliverables completed to that point will be transferred to the client.
9. Governing Law
These terms are governed by the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Cadiz, Spain.
Last updated: January 1, 2026
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and provide a better user experience.
2. Cookies We Use
ScriptMatrixWorks uses only essential cookies necessary for the proper functioning of our website:
• Consent Cookie: Stores your cookie consent preference (localStorage). This ensures the cookie banner does not reappear on subsequent visits.
• Session Cookies: Temporary cookies that enable core site functionality, such as form handling and navigation state.
3. What We Do NOT Use
ScriptMatrixWorks does not use: analytics or tracking cookies (Google Analytics, Facebook Pixel, etc.), advertising or remarketing cookies, third-party social media cookies, or any cookies that profile user behavior across websites.
4. Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect the functionality of our website.
5. localStorage
We use the browser's localStorage API to store your cookie consent preference locally on your device. This data is not transmitted to any server and is used solely to remember your consent choice.
6. Third-Party Content
Our website may embed third-party content (such as Google Maps on the contact page). These services may set their own cookies according to their respective privacy policies. We encourage you to review those policies directly.
7. Updates to This Policy
This Cookie Policy may be updated from time to time. Any changes will be reflected on this page with an updated revision date.
Last updated: January 1, 2026
1. Refund Eligibility
ScriptMatrixWorks, located at Calle Ancha 20, 11001 Cadiz, Spain, aims to ensure complete client satisfaction. Refund requests are evaluated based on the project stage at the time of the request and adherence to the agreed project scope.
2. Pre-Project Cancellation
If a project is cancelled before any work has commenced, a full refund of any advance payments will be issued within 14 business days. A cancellation fee of 10% of the advance payment may apply to cover administrative costs.
3. Mid-Project Cancellation
If a project is cancelled after work has commenced, refunds are calculated based on the percentage of work completed. Payments for completed milestones are non-refundable. Any overpayment relative to completed work will be reimbursed within 14 business days.
4. Post-Delivery Refunds
After final delivery and client acceptance, refunds are not available for work that has been completed according to the agreed specifications. If deliverables do not match the agreed specifications, ScriptMatrixWorks will rectify the issues at no additional cost within 30 days of the delivery date.
5. Recurring Services
Monthly retainer services (such as Ongoing Maintenance & Support) can be cancelled with 30 days written notice. The current paid month is non-refundable, but no further charges will be applied after the cancellation takes effect.
6. Dispute Resolution
If a refund request is denied and the client disagrees, both parties agree to attempt mediation before pursuing legal action. The mediation shall be conducted in Cadiz, Spain, in accordance with Spanish commercial mediation standards.
7. Processing Refunds
All approved refunds will be processed using the original payment method within 14 business days of approval. Transaction fees charged by payment processors are non-refundable and will be deducted from the refund amount.